Privacy Policy

This policy covers how we use your personal information. We take your privacy very seriously and will take all measures to protect your personal information. 
 

 
DATA CONTROLLER AND OWNER  

The Loupes Company (Loupes Direct Ltd)

​Owner contact email: [email protected]
 

 
TYPES OF DATA COLLECTED  
  • Among the types of personal data that this application collects, by itself or through third parties, there are: email address, cookies and usage data. 
  • Complete details on each type of personal data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the data collection. 
  • The personal data may be freely provided by the user, or, in case of usage data, collected automatically when using this application. 
  • All data requested by this application is mandatory and failure to provide this data may make it impossible for this application to provide its services. In cases where this application specifically states that some data is not mandatory, users are free not to communicate this data without any consequences on the availability or the functioning of the service. 
  • Users who are uncertain about which personal data is mandatory are welcome to contact the owner. 
  • Any use of cookies – or of other tracking tools – by this application or by the owners of third party services used by this application serves the purpose of providing the service required by the user, in addition to any other purposes described in the present document and in the cookie policy, if available. 
  • Users are responsible for any third party personal data obtained, published or shared through this application and confirm that they have the third party’s consent to provide the data to the owner.
 

 
COOKIES  

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. For more information on cookies, please visit:  www.google.co.uk/search?hl=en&q=cookies  and www.cookiecentral.com/faq/  

  • We are not responsible for information available on these websites. 
  • Cookies are used to collect information about how visitors use our site. The cookies collect information in an anonymous form, so we don’t know who is using our site. We use the information on how people use our website to compile reports and to help us improve the site. 

You can go to http://www.google.com/analytics/learn/privacy.html to find out more about Google Analytics cookies and how to opt-out of them.
 

 
MODE AND PLACE OF PROCESSING THE DATA  

Methods of processing
  • The data controller processes the data of users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the data. 
  • The data processing is carried out using computers and/or it enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the data controller, in some cases, the data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, it companies, communications agencies) appointed, if necessary, as data processors by the owner. The updated list of these parties may be requested from the data controller at any time. 

Place  
  • The data is processed at the data controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the data controller. 

Retention time  
  • The data is kept for the time necessary to provide the service requested by the user, or stated by the purposes outlined in this document, and the user can always request that the data controller suspend or remove the data.

The use of the collected data  
  • The data concerning the user is collected to allow the owner to provide its services, as well as for the following purposes: contacting the user and analytics. 
  • The personal data used for each purpose is outlined in the specific sections of this document.
 

 
DETAILED INFORMATION ON THE PROCESSING OF PERSONAL DATA

Personal Data is collected for the following purposes and using the following services:

ACCESS TO THIRD PARTY SERVICES’ ACCOUNTS  

This type of service allows this Application to access Data from your account on a third party service and perform actions with it. These services are not activated automatically, but require explicit authorization by the User.

Access to the Stripe account (Stripe Inc) 

This service allows this Application to connect with the User’s account on Stripe, provided by Stripe, Inc. Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: US

ANALYTICS

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.) 

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: US

Facebook Ads conversion tracking (Facebook, Inc.) 

Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Application.
Personal Data collected: Cookies and Usage Data.
Place of processing: US

Google AdWords conversion tracking (Google Inc.) 

Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Application.
Personal Data collected: Cookies and Usage Data.
Place of processing: US

BACKUP SAVING AND MANAGEMENT  

This type of service allows the Owner to save and manage backups of this Application on external servers managed by the service provider itself. The backups may include the source code and content as well as the data that the User provides to this Application.

Backup on Dropbox (Dropbox, Inc.) 

Dropbox is a service to save and manage backups provided by Dropbox Inc. Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: US

CONTACTING THE USER  

Contact form (This Application) 

By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: address, company name, email address, first name, last name and phone number.

Discount form (This Application) 

By filling in the discount form with their Data, the User authorizes this Application to use these details to assess the User’s eligibility for discount
Personal Data collected: email address and any information provided within the photographs submitted

Finance form (This Application) 

By filling in the finance form with their Data, the User authorizes this Application to use these details to complete a credit reference check on the User.
Personal Data collected: address, email address, first name, last name, phone number, date of birth, martial status, employment status and homeowner status

Inter-pupillary photographs form (This Application) 

By submitting photographs via the interpupillary form, the User authorizes this Application to use these details to determine the interpupillary distance of the User.
Personal Data collected: email address and any information provided within the photographs submitted

International order form (This Application) 

By filling in the international order form with their Data, the User authorizes this Application to use these details to generate an invoice for the User.
Personal Data collected: address, email address, first name, last name, phone number

Mailing list or newsletter (This Application) 

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.
Personal Data collected: address, email address, first name, last name and phone number.

Prescription form (This Application) 

By completing the prescription form, the User authorizes this Application to share these details with opticians to construct optical lenses to be included in the User’s purchased items.
Personal Data collected: eye prescription details of the User

HANDLING PAYMENTS  

Payment processing services enable this Application to process payments by credit card, bank transfer or other means. To ensure greater security, this Application shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.

Apple Pay (Apple Inc.) 

Apple Pay is a payment service provided by Apple Inc., which allows Users to make payments using their mobile phones.
​Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: US

GoCardless (GoCardless Limited) 

GoCardless is a payment service provided by GoCardless Limited.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: US

Google Pay (Alphabet Inc.) 

Google Pay is a payment service provided by Alphabet Inc., which allows Users to make payments using their mobile phones.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: US

PayPal (PayPal Inc.) 

PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: US

Stripe (Stripe Inc) 

Stripe is a payment service provided by Stripe Inc.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: US

HOSTING AND BACKEND INFRASTRUCTURE  

This type of service has the purpose of hosting data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

iCloud (Apple Inc.) 

iCloud is a hosting service provided by Apple Inc.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: US

Wave Apps (Wave Financial Inc.) 

Wave Apps is an invoicing service provided by Wave Financial Inc.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
​Place of processing: US

MANAGING SUPPORT AND CONTACT REQUESTS  

This type of service allows this Application to manage support and contact requests received via email or by other means, such as the contact form. The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).

ZOHO CRM Email (Zoho Corporation Pvt. Ltd.) 

ZOHO CRM Email is a support and contact request management service provided by Zoho Corporation Pvt. Ltd.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: US

PLATFORM SERVICES AND HOSTING  

These services have the purpose of hosting and running key components of this Application, therefore allowing the provision of this Application from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

Weebly (Square, Inc) 

Weebly is a platform provided by Square, Inc. that allows the Owner to build, run and host this Application. Weebly is highly customizable and can host websites from simple blogs to complex e-commerce platforms.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: US
 

 
ADDITIONAL INFORMATION ABOUT DATA COLLECTION AND PROCESSING

LEGAL ACTION 

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services. The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities. 

ADDITIONAL INFORMATION ABOUT USER’S PERSONAL DATA 

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request. 

SYSTEM LOGS AND MAINTENANCE 

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use for this purpose other Personal Data (such as IP Address). 

INFORMATION NOT CONTAINED IN THIS POLICY 

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document. 

THE RIGHTS OF USERS 

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above. This Application does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies. 

CHANGES TO THIS PRIVACY POLICY 

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller remove the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users. 

INFORMATION ABOUT THIS PRIVACY POLICY 

The Data Controller is responsible for this privacy policy, prepared starting from the modules provided by Iubenda and hosted on Iubenda’s servers.
 

 
DEFINITIONS AND LEGAL REFERENCES  

Personal data (or data)  

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.  

Usage data  

Information collected automatically from this application (or third party services employed in this application), which can include: the ip addresses or domain names of the computers utilized by the users who use this application, the uri addresses (uniform resource identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the user, the various time details per visit (e.g., the time spent on each page within the application) and the details about the path followed within the application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the user’s it environment.  

User  

The individual using this application, which must coincide with or be authorized by the data subject, to whom the personal data refers.  

Data subject 

The legal or natural person to whom the personal data refers.  Data processor (or data supervisor)  The natural person, legal person, public administration or any other body, association or organization authorized by the data controller to process the personal data in compliance with this privacy policy.  

Data controller (or owner)  

The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another data controller, to make decisions regarding the purposes, and the methods of processing of personal data and the means used, including the security measures concerning the operation and use of this application. The data controller, unless otherwise specified, is the owner of this application.  

This application  

The hardware or software tool by which the personal data of the user is collected.  

Cookies  

Small piece of data stored in the user’s device.